Report a bug
Tell us about a crash, frozen screen, lost local progress, or another unexpected result.
Start bug reportApp support
How can we help?
Questions and problems go to our actively monitored support inbox. Product ideas go to our feedback inbox. Please keep child names, learning records, and other identifying details out of email.
Email supportContact us
Choose a topic
Each option opens your email app with a short template that you can review before sending.
Report a math issue
Flag a question, answer, explanation, or Teach Me lesson that may be unclear or incorrect.
Flag math contentSubscription help
Contact us about access, restoring a purchase, managing a subscription, or redeeming an eligible store offer.
Get subscription helpSuggest an improvement
Tell us what would make practice or the parent experience more useful for your family.
Share an ideaWhat helps us investigate
- Your device model and operating system version
- The app version, if available
- The grade level or topic involved
- What happened and what you expected
- An optional screenshot with personal details removed
Progress across devices
SteadySteps keeps learner profiles and progress locally so practice works offline. On Apple devices, iCloud can privately sync profile and math-progress data between devices signed in to the same Apple account. On Android, Android's system-managed backup may restore a sanitized copy after an app reinstall or while setting up another Android device. Android backup is not live sync between two active devices, and Apple and Android progress do not sync with each other.
Subscriptions and offers
Choose Restore purchases to recover eligible subscription access with the same platform account. Use Manage subscription to view or cancel through Apple or Google. On Apple devices, eligible offer codes use Apple’s redemption sheet. Android does not show a public redemption button; a privately supplied code is entered through Google Play’s normal purchase flow.
Platform availability
SteadySteps is available for iPhone and iPad on the App Store and for Android on Google Play. Subscriptions and progress stay with the platform where they were started.